Dialogue between Air France and its passengers is fundamental to the airline's quality strategy. Permanent focus on the customer enables customer needs and changes in behavior to be anticipated and customer dissatisfaction to be understood. In return, Air France improves customer service, innovates and increases its commitment
A service standard is a description of the performance Air France is committed to provide for each aspect of the service chain. For instance, the passenger is greeted with a smile from the flight attendant on boarding the aircraft. More than 300 service standards are currently in use at Air France. Passengers are regularly invited to fill in questionnaires in the aircraft and at the airport to comment on Air France's service. This enables Air France to take over 200,000 measures of customer satisfaction in one year alone.
Uppermost in passengers' minds, the punctuality of flights is a permanent concern for Air France.
From ranking seventh out of eight major European airlines in 1999, Air France now ranks third and is still improving.
For more information go to www.airfrance.com.
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People choose to fly Delta more often than any other airlines in the world on 4,813 flights each day to 370 cities in 64 countries on Delta, Delta Express, Delta Shuttle,. Delta Connection carriers and Delta's Worldwide Partners. Delta is a founding member of Skyteam, a global airline alliance that gives customers can extensive worldwide destinations, flights and service. In addition to safely and securely making reservations and purchasing tickets at Delta.com, Delta customers can select seats, upgrade, get up-to-date flight information and more. U.S. based travel agencies also can access Web fares for their customers via delta.com's Online Agency Service Center. For more information go to www.delta.com or www.deltavacations.com.
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